Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. You should be able to do it on a call to CS. 5m/4. You can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Tudor. We can certainly get a move of the. 24-03-2021 05:06 PM. Options. I recently got Virgin broadband installed. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Re: Move Virgin wall socket - Virgin Media Community - 5409168. I was told when purchasing the broadband package that f. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. Superfast Broadband. We are about to move into a property which we are renovating, including a complete rewire. . However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Country. An Ethernet cable – The. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running across the front of. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. Plus get help on things like wayleave & access agreements. Anything is technically possible. - 5109379My Virgin Media App. We would like to show you a description here but the site won’t allow us. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. 95 – £ 59. Tudor. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. into the Virgin Media socket on your wall. It has two outputs on the left of the wall box. Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. I have tried to get all 4 set up and can't make them work. |. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. A Virgin Media wall socket is simply a point of entry into your home. 7 Feb 2011. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Account - Mobile. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. i. Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Add VM socket to new home in QuickStart, set up and connections a week ago; Two virgin media wall sockets, only one required in QuickStart, set up and connections 3 weeks ago; Moving a socket in Networking and. Get virgin engineer to move the wall socket. The cable could be hidden within, or behind, furniture. 2: Seeker. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Turn on and start the Box. The Gamer Lounge. Ensure it has clicked into place. 95. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. on 15-04-2023 16:54. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Virgin Media Extension Cable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. - 5266634. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. No Virgin media wall socket. Hi Swifty-one, welcome back to the community. When your number transfers, your BT socket will go dead. Switched On Families. Turn on and start the Box. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Some technicians just take the easiest route for an install not where the customer wants it. #4. #VirginMedia #VirginMediaQuickStart #V. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. VM has a rolling programme of work to move all customers over by 2025. We need to remove the box inside aswell to decorate. Plug the power supply into a mains socket. You may still need to pay an activation fee, but some deals will offer activation for free. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. Posts: 166. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. 0 once you have your QuickStart box. Unfortunately Forum Staff are unable to process new deals. This will not affect your broadband connection. Manage Your Account. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. I have only got one rectangular shaped white socket (Shown as below) but it seems old. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. - 5250024• Connect the ends of the 1. Very Insightful Person. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Installing and configuring your kitSolved: Previously, I had BT connection so I need a wall socket. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. Any other way is going to cause you a load of hassle. I understand there will be a £25 charge. See where this Helpful Answer was posted. No, any cables within the house can be touched as much as the householder wants to touch them. I hav. Press and hold the WPS button on the larger Wifi Booster forThe master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Plug the cables into the hub. 132Mb average speed. Location. Has anyone else experience this an. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. we’ve just moved in to our new house. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. . the street is enabled for the service. Got my virgin media self install kit but I don't have a virgin socket. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. the street is enabled for the service. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. Superfast Broadband. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . I can’t find a wall socket anywhere that matches those indicated by virgin. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Firmly push the end of the cables into the sockets. So the technician will install a coaxial outlet where you want the modem. No, you can keep using the same phone you’ve always used. on 27-10-2022 09:24. on 20-02-2023 11:46. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I checked the website and was -. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. The new fibre phone line is designed to work with the same phones as the old copper line. 10 July 2014 at 4:57PM in Techie Stuff. If you need a new wall socket, the engineer will install this for you during the appointment. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. The only phone socket available is the TEL1 socket on the back of the VM hub. My Virgin Media App. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. Tudor. -a power cable for the hub's adapter. Virgin Media Price Guides. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. On top of that, Virgin Media also offers a self-install option. Manufacture sure. socket. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. 2. on 17-03-2023 15:45. g. 3. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. I am not currently a virgin media customer. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location. You can discuss the preferred layout with the VM technician. Browse Virgin Media Virgin. 24 Jan 2007. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. The Stream remote. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Using two boxes simultaneously would require an addition to your subscription, though. Options. If speeds aren’t as good as they could be, try your Pod in different places. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The steps that the Virgin. Switched. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Vonage 2nd line. Using high quality coax cable is a must too. Chatter and natter. Thanks everyone for the help. Hope this helps, I'm sure another poster will answer your question better. You could get up to £200 paid off. Business, Economics, and Finance. I have the most. If it doesn't work then you can call the pre-installs team on 0800 052 1734. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. The wall socket is currently in the living room and I need it moved to another room. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. g. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Thought I’d save myself some money and switch to Virgin. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. Or a VM person will sort it for you when they get here in a day ot two. I am happy to help with this. 95. Reply. 01-02-2023 10:59 - edited 01-02-2023 11:00. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Installing Virgin Media banda for the primary set . You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. My Virgin Media App. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. The box does however have a hole in the bottom, through which i could see some. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. It allows your computer to send information along your network. 3. Really important:. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. Phone line - 5 mins. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. 2: Seeker. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Good afternoon everyone. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. I was told when purchasing the broadband package that fi. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Teki, Mar 28, 2020. Got a technician booked for next week to move a socket from one side of the room to the other. TV & FM Radio Sockets. Turn on your TV and get connected. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. cheshire_man. I've spoken to Virgin who have said yes along with £99. VM will move the socket for £25, probably cheaper than an electrician. You could get up to £200 paid off. . We would like to show you a description here but the site won’t allow us. Options. ) The. This will allow a RJ11 socket at the telephone. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2 weeks ago - last edited 2 weeks ago. Step 2: Order your Sky Broadband service. VM will move the socket for £25, probably cheaper than an electrician. Ethernet cable is faintly easy to hide. • Connect the end of the 1. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. We appreciate you reaching out to us on here. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media Quickstart set up. I also received a letter saying I needed to contact Virgin Media to arrange for delivery of a new WiFi Hub to connect the fibre phone. Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Tech Chatter. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Moving the cable , disconnecting the box , then reconnecting is very easy. Jun 1, 2007 #16. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. That is the way I want it to stay. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Where you go, TV 360 goes (if there’s internet). My problem, like many others is the main phone line is in one room and the hub in another. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. All the wall sockets I can see are for BT. From April 2023 that will change, Ofcom said today. Options. Then push the connector VM have provided over the screw thread. Pop the power cable into a nearby plug socket, and turn it on. Bedfordshire. In any case your contract prohibits you moving it yourself. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Ultrafast Broadband. You need something called a barrel to connect the two. Virgin Mobile. At least spell your title correctly jeezus . Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Don’t plug the power cable into a plug socket yet. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. . I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Buy Multimedia Sockets at Screwfix. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. on 03-01-2022 18:08. Browse. The cable fits in the socket shown in the image attached. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Switching broadband provider is as easy as 1, 2, 3…. In response to Llfamily. We would like to show you a description here but the site won’t allow us. All the sockets are put in for you if they do not exist already e. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. This video will show you how to install a Virgin Media extension cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Now none of my internal phone sockets. 22/11/12 - 11:50 #6. 01/09/14 - 13:14 #2. Luckily, most newer computers have one already. 1. They will respond here in a few days. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. It’s important you talk to your provider about how the service will work for you. However, I do not have any of the specified wall sockets available. I really want to sign up now before I move into. Community Natter. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. A single cable modem can also be added to the same wiring backbone in your house. You’ll need to return your Virgin Media Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. The Passphrases of the SSIDs must match. You arnt getting any Internet to the switch. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. You need something called a barrel to connect the two. 2. 0 Kudos. Re: Moving virgin media wall socket. Perfectly safe to remove it. There should be a wall mounted box somewhere inside that has an F socket on it. Follow these steps to install your virgin Media Broadband, TV and Phone service. Manage Your Account. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Sometimes there is no wall box, just a trailing cable. New Euro outlet. You . I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Step 2: Order your TalkTalk Broadband service. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. I will assist you on getting this done for you. It has two outputs on the left of the wall box. Faceplates after second visit. Choose the best spot for your wifi hub. Up to speed. I actually want to move it where I think the previous Virgin socket originally was - there's. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. ) 1. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2. Hi. Checked every. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. I will send you a PM to confirm your details so this can. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. New Euro outlet. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Account - Mobile. All our services will be set up so, once you’re in your. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). Very Insightful Person. 95 – £ 59. Use this splitter inside to split the connection instead of the one you bought. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Business, Economics, and Finance. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. Virgin Media Movers Team. Surrey. . No internet, unfortunately. socket you need will be marked with the Virgin Media logo. Networking and WiFi. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. Answer. A Virgin Media wall socket is simply a point of entry into your home. Sky will credit your account with up to £100 if Virgin charges you termination fees. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Select the correct HDMI input for your box. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. 5m. BT no longer charges a 'broadband cease charge'. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. on 08-01-2023 20:46. The PC had no signal. I need to move the SH closer to the TV, it is currently in another room. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I am going to cancel. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. Browse Virgin Media Virgin Media Community. 0 Kudos.